Business Availability Center Products Overview

Business Availability Center products are an extensivehardware, software and support overhead associated
package of advanced, state-of-the-art tools forwith managing business-critical applications and
measuring and managing critical business processes toinfrastructure; reduce costs from topology based
ensure business efficiency, stability and longevity incorrelation by measuring and managing only the
the market. Designed by Mercury Interactive,important aspects; increase administrator productivity
Business Availability Center products offer users anvia prioritized alerts based on service level or
innovative approach to integrating business, end-useroperational level breaches, instead of flood of alerts.
and system perspectives, while also providing aMercury SiteScope is today's most efficient agentless
detailed analysis of the infrastructure thatsystem monitoring solution designed to ensure the
incorporates critical applications.availability and performance of distributed IT
With the help of Mercury Interactive Businessinfrastructures, such as servers, operating systems,
Availability Center products, organizations can:network devices, network services, applications and
manage IT from a business perspective to improveapplication components. With the help of Mercury
service levels; translate business objectives into ITSiteScope, organizations can lower total cost of
operational level agreements; ensure alignmentownership by consolidating support and maintenance
between LOBs and IT by measuring and reporting ontasks to a central agentless server; reduce the need
service levels from an end-user perspective; obtain ato track and remotely administer thousands of
detailed map applications and infrastructureagents including their overhead on production
environments; rapidly identify, classify and diagnosesystems; save time and money by deploying Solution
problems to prevent application downtime; assessTemplates - best practice-based groups of monitors
impact before deployment in order to minimizefor key applications; eliminate the need for multiple
business risk.solutions via SiteScope's industry leading breadth of
Mercury Interactive Business Availability Centermore than 65 supported monitoring targets.
products encompass a wide variety of innovativeMercury Service Level Management enables users to
tools, including End User Management, Diagnostics,proactively manage service levels from the business
System Availability Management, Service Levelperspective and provide service level
Management, Universal CMDB, Application Mappingagreement-compliance reporting for complex business
and SiteScope.applications in distributed environments. With Mercury
End User Management is used for monitoring websiteService Level Management, organizations can reduce
and application availability in real time, from thecosts by eliminating the need for manual, ongoing
end-user perspective, allowing organizations to timelyreport generation; maximize the availability of
identify and fix issues. This very popular Mercuryrevenue producing applications; reduce the level of
Interactive solution proactively emulates end-usereffort required to produce and distribute service level
business processes against applications on a 24x7documentation.
time basis for over 60 protocols, including web andMercury Universal CMDB provides the background
non-web environments, as well as packagedrequired to succeed in service management initiatives.
applications such as Oracle, Siebel, SAP, Citrix andThe solution comprises a complete
many more. With the help of End User Management,business-service-oriented data model with built-in
organizations can optimize business outcomes byauto-discovery of configurations and configuration
improving end-users' quality of experience; loweritem dependencies, visualization and mapping of
costs by reducing the number of help desk calls frombusiness services, as well as tracking of configuration
end users due to application performancechanges. With the help of Mercury Universal CMDB,
degradation; minimize revenue risk associated withorganizations can federate and reconcile data from
customer abandonment as a consequence ofexisting repositories and other CMDBs; visualize and
unacceptable reliability or performance problems;map the used infrastructure in a multitude of ways;
mitigate business risks and costs by reducing thetrack changes using a continuous CI (configuration
number and duration of application outages.item) change history; perform sophisticated analyses
Mercury Diagnostics is a very popular solution thatbased on complex relationships; rapidly perform tasks
helps users to ensure availability and performance insuch as report creation, database administration, or
order to provide better quality of service to theevent simulation.
business. Mercury Diagnostics can be used toApplication Mapping provides visibility into the dynamic
efficiently resolve a series of problems that canrelationships between used applications and the
deteriorate business availability: end usersunderlying infrastructure. The solution continuously
experiencing slow performance when submittingupdates and maintains this topology map within a
orders; business-critical applications run out ofcommon relationship model, enabling users to quickly
memory; online portal for order status failsassess business impact of IT issues. It also
intermittently; frequent failure of cluster nodes. Bysubstantially simplifies the complexity of
using Diagnostics, organizations can substantiallyunderstanding and controlling IT elements like
reduce the frequency and duration of incidences,networks, systems, and application interdependencies.
thus lowering the costs associated with problemWith Mercury Application Mapping, organizations can
identification and resolution; lower costs by reducinglower deployment and maintenance costs while
fault management efforts, as well as hardware andaccelerating time-to-market; mitigate the business risk
software expenses; collaborate across teamand cost of downtime; reduce data collection and
boundaries and streamline the learning curve of thoseassessment costs for data center consolidation
people responsible for maintaining J2EE, NET and ERPinitiatives; optimize Sarbanes-Oxley compliance
CRM applications.efforts; build topology maps, evaluate business
System Availability Management, corroborated withimpacts, track and verify changes and prepare
Mercury SiteScope, enables users to efficientlyreports; reduce downtime and improve productivity
deploy and maintain an enterprise infrastructurewith application diagnostics and root cause analysis
monitoring solution. System Availability Managementfor permanent resolution of issues.
connects to existing Enterprise Management SystemThese remarkable Mercury Interactive solutions are
products or uses Mercury SiteScope to collect andnowadays extensively used by organizations of many
monitor system availability and performance datadifferent types and sizes. Along with Mercury
from across the entire enterprise. With SystemQuickTest Pro and Mercury LoadRunner (which
Availability Management, organizations can maximizeprovides high-quality load and stress testing services),
ROI and improve scalability by eliminating excessBusiness Availability Center products can substantially
infrastructure capacity from the system; reduceincrease business efficiency and performance.