IBM 000-029 exam

Found of Applying Tiv Service Delivery &Golden Bank wants to reduce the cost of doing
Perfomance Mgmt Sol ‘09business.
- Exam Number/Code : 000-029Golden Bank has to increase its profitability for
- Exam Name : Found of Applying Tiv Serviceshareholders.
Delivery & Perfomance Mgmt Sol ‘09Golden Bank will convert its service management
- Questions and Answers : 41 Q&Asprocesses to an ITIL framework.
- Update Time: 2009-11-03Golden Bank has asked that you provide them with a
- Price: $ 198.00recommended solution that addresses the following:
1. What differentiates the IBM Tivoli ServiceAutomate information feeds from and to legacy
Management platform from its competitors?systems with minimum customization.
A. PinkVerify certification at the highest levelCreate a comprehensive repository of data about
B. end-to-end service management solution thatGolden Bank’s IT assets, including inventory
expands beyond ITitems.
C. IBM Tivoli Change and Configuration ManagementAllow the administrator to easily configure or add
Database (CCMDB) viewer launch capability fromfields and to auto-correct multiple records in one
within the Service Desk Tooltransaction.
D. integration with a wide variety of third-partyMaintain baseline historical data for comparative
configuration item discovery products into the currentanalysis.
version of the CCMDBMaximize reporting capability.
Answer: B   Compare, analyze, and reconcile software license
2. Golden Bank is a global banking business withdata.
offices in every major international city. GoldenProvide auto-discovery functionality and system
Bank’s main US headquarters are located inconfiguration capture or import from external
Atlanta, and it has data centers in New York,systems for reconciliation.
Chicago, and Los Angeles.Be supported by a vendor with a highly structured
Having grown over the years through mergers andand proven implementation and conversion
acquisitions, and the addition of new servicemethodology, comprehensive training, and responsive
offerings, Golden Bank has accumulated a greatservice and problem resolution management.
number of diversified IT hardware and softwareBased on the Golden Bank scenario, which statement
assets. In such a complex environment, it can bebest matches the customer’s objectives in
difficult to obtain accurate asset data for analysis andrelation to IT?
reporting purposes.A. Golden Bank wants to better monitor the cost of
Additionally, Golden Bank must integrate multipledoing business.
service support and service delivery organizationsB. Convert Golden Banks business processes to an
that have resulted from acquisitions. Each serviceITIL framework.
support organization acts independently, performingC. Golden Bank has total commitment to providing
separate problem resolution processes. There is notheir customers increasingly better service.
consolidated configuration or change control betweenD. Golden Bank wants to create a comprehensive
or among the organizational “silos”. Previousrepository of data about its hardware and
attempts to consolidate have failed because of a lacksoftwareinventory.
of skills and experience to do so.Answer: D   
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