Maintenance Contract

Let's take a look at the following scenario:is not something you can buy any where any time.
You are an administrator for several servers. TheyYou have to call the authorized dealer of your server
can be mail server, database server, web server, youand see if they have the replacement part. Most
name it. One thing you know for sure all serverslikely, they do not. They have to order it first which
have high traffic and operate at average of 80%usually takes one up to two weeks. After that there
capacity. If one of them fails, you know the steeringis installation process which takes one up to three
comittee won't be happy to hear it.days. So in short, you may have to wait for about
Now if they are all fresh brand new, having less thanthree weeks before your beloved server goes back
two years in service, then there's is a little you neednormally
to worry about. Most new equipments give their bestHow can you prevent such as disaster? You can not
output with minimum maintenance during the first-of course- prevent a hard disk from failure but you
years. After they run in service for three years orcan create disaster recovery plan. You can cut the
more, there you have something to think about. Intime needed to have the replacement part in your
above scenario, everything runs well for about threehand. You must notice that the older the hardware,
years. There's need not to going home lately, youthe harder to get the spare part. If you have no
can sleep well and since you only need to doproblem with waiting then it's fine, but if not then
minimum maintenance, you can use most of yourthere's an answer for your problem: maintenance
time for something more productive such as chat,contract. By signing maintenance contract -depend on
play online game, browsing adult site or edit your siteyour service level agreement-, your vendor holds the
and hope it will attract more and more visitors. *Am Iresponsibility to make sure parts are available
right?*whenever you need them. Perhaps you still have to
Then all of sudden, your database server suffers forwait while they order it but you are in priority list, it
hard disk failure. Fortunately its hard disks arewon't take too much time. You can forget your
configured in raid-5 array so it still can run but canhardware failure as it is in someone's else hands, the
you take the risk of losing the other hard disks? Youonly thing you need to concern about is your data.
need to replace the failed hard disk and you have toYeah don't get it wrong, a hardware maintenance
do it fast.contract covers the hardware only. What happens to
What are you gonna do? Call the nearest Sevenyour data is your own business. I may tell you the
Eleven and ask if they have a "72.6 GB HDD for blabest way to make your data survives any disaster,
bla bla series nah nah nah blade server"? Or browsebut that will be another article.
Amazon and see if they have something helpful? This