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A Better Way To Work - Workplace Democracy

Recently, during a discussion with Suman, "successful business-models" and work
a co-worker in the car while stuck in a ina) renewable energy;b) promote
traffic jam on the way to a client 'sustainable' organic agriculture;c)
meeting in Gurgaon, I shared the vision water security;d) environment sensitive
of transforming Srijan into a company in products' development and marketing;e)
which all its members collectively manage health - through preventive alternate
the growth, direction, etc. In response, medicine and practices;f) micro-financeg)
Suman said, we already have a good work Consulting - to help Indian companies
environment within the company; and why become efficient and effective;h)
we should think of such measures at all?I EducationSrijan is already working on
tried but could not provide an answer; building a 'consulting' division within
and asked him to allow me to write down our company through association with a
why, as I am better expressed that way. couple of highly-recognised management
On the way back, I did manage to provide consultants, and began our first project
an answer, but decided that I would still in 'assessing water security' of villages
write it, to share it across our company in hilly regions of Uttaranchal.We are
and possibly consider publishing it in a already working in the sector of
supportive media publication, to let the micro-finance, though currently at a
idea rub-off on other companies as personal level. I recently lent our
well.Unlearning the ways of the worldIn domestic-help a few ten-thousand rupees
the last few years, I have been deeply to enable purchasing land in his village,
influenced by books such as "Built to which would in the years to come enable
Last" and more recently by "Maverick" and him to become independent and an
"Seven Day Weekend" by Ricardo Semler entrepreneur. Who knows, he may get to
talking of his experiments with run a Petrol pump one-day on this piece
'democracy at work' in his company Semco of land which is on the road leading to
in Brazil. I have also been influenced by Chilka lake. The only condition remains
the late Sh. P.L. Tandon, the first that once he is doing well for himself in
Indian chairman of HLL, and well-known the future, he would help others in-need
economist, with whom I had several late and with an opportunity, become
evening discussions on 'management' with independent as well.Initiatives at
the heart.To add to all this, we have an SrijanSo, how does all this relate to my
advisor to our company who believes in discussion with my colleague, mentioned
complete transparency at the work place, at the beginning? Well, the only 'humane'
as a basic tenet to 'building great and 'sustainable' way to grow and
companies' of the future.Through months diversify into these areas, is by
and years of training, or may I say, involving a group of inspired people to
'questioning' and then 'unlearning' the work towards these 'shared common goals'.
'thought paradigms' and 'values' taught It makes this movement (or the company)
to us by society, have I now begun to much more stable, sustainable and one
initiate processes which are transparent, that lasts.Such a company could only
idealistic, and really how, companies provide a 'loving' and 'balanced'
must run.Purpose of a businessFirstly, environment, required for creating new
each company must have a reason to be in brilliant ideas, which will give new
business. Earning as much money as direction and new areas of business and
possible', having the best car, foreign thus, profits to the company; and a more
trips, etc. for the promoter and his/her equitable society.The challenge is to
family, could be the motivation. However, find the right kind of people. A company
this reason alone creates the insane must share and 'live' its culture rather
world we live in, with such huge than talk about it. It is what one 'does'
inequities that 60%-70% of our population and not what one 'says' that will help
lives 'below poverty line'. Now, I refuse put in place such a culture.At Srijan, we
to be drawn into the technicalities of have a good work environment. Inspite, of
the BPL category; people, actually much being small, we are now able to afford
more than the percentage above, are better salaries for our people. We have
struggling daily to meet their daily recently redesigned our office to improve
basic survival needs. This is poverty; the environment and the ambiance, thus
and I do not care if they earn the US$2-3 making the work hours more comfortable.
subscribed as a benchmark by World Bank In order to bring in transparency in
or IMF to define the 'poverty line'.When management, weshare information on the
I formed Srijan, we did not have much of company's billing to its customers, each
a reason, except generating financial other's salaries are known to all key
security, so that I could be involved in people, including the normally hidden
areas of political reform in this perks to the top management. :-)Although,
country. Over the years of training and everyone does not have an opinion in all
'unlearning', it is now a personal dream decisions, we still ensure that everyone
to create a 'great company' which works is consulted or apprised before any major
for a larger purpose than fulfilling the initiatives. All of us, in capacity as
gluttonous appetite of the shareholders Account Managers, build relationships
or promoters or even the employees, for with our customers. There are 'strategic
money.So what is Srijan's purpose?Srijan consultants' associated with us, who are
will work in areas of 'national encouraged to make project bids, building
significance' such as those which address customer relationships, deliver the work
the social needs of the people of the - independently, without bothering with
country, and in-turn the world at the bureaucracy of control-based
large.We believe that Information centralised Project Management practices.
Technology and Media, both of which Quality does not suffer at all. We trust
culminate in the Internet, has the power that we are dealing with adults, who are
to transform lives of millions, by giving aware of Srijan's 'quality practices' and
them a voice, and an opportunity to come the 'code of conduct'.This is not where
together, share and learn from each it ends. We have a long-way to go in
other. Srijan will continue to work at creating a company led by its people.
the forefront of this revolution.Over the There is still a lot of unlearning to do,
last few years, we have seen the power of to create a truly great company. However,
communities at work, where one person's our open and transparent management
willingness to share his university practices, often inspired by the
project code, has culminated in an OS leadership of our highly-charged
which has challenged the might and advisors, will ensure that new inspired
monopoly of Microsoft, in a manner that initiatives keep cropping up, leading us
no large corporation in the world has to new directions and new business
been able to do. Linux, is getting initiatives within the company, which
mature, and its acceptability increasing will help achieve and expand our
by the day. It has given birth to an Open 'purpose'.Rahul Dewan
Source movement which is giving the power Managing Director
of choice, affordability and security to Srijan Technologies Pvt. Ltd.
the end-user. It is for the first time, Dewan is the Managing Director of
in the last 30 years or so, that small Srijan Technologies Pvt. Ltd., an IT
businesses are being able to afford IT company based in India. Under the
for increasing their business efficiency. guidance of J. Sen Gupta, his mentor and
Small IT companies, such as ours, are a Management Consultant with over 30
being able to find a niche for themselves years in the industry in TQM and
in the product segment by adopting and Organisation Development, Rahul worked on
learning various Open Source products and bringing democracy at his workplace as
implementing them for customers. The well. Initially, sharing revenue
sense of appreciation in most companies statements with people at Srijan, was
using open source products is quite high, unimaginable, out of apprehensions that
and sooner or later, they do contribute they may either think the company is not
to the movement and the community in too profitable (we're doing very well
effort, money or materials. Srijan now) or on the other extreme may think,
remains at the forefront of this that they were earning much less than the
movement, with its specialisation in company's earnings; however, none of this
helping customers in the Small-Medium happened, and although people are more
Enterprises, Government, Education and vocal about their expectations and
Social sectors, use 'information' and desires (this is exactly what we wanted
'knowledge' gainfully for their business to achieve), their is a more loving
purpose enhancement.Information environment we have been able to create
Technology is only the beginning. At in the company. Sengupta, enthused by the
Srijan, we dream that in the near future way Srijan is re-creating itself, has
we shall be able to diversify and create recently agreed to join it full-time.




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